"Turnaround time" is a term that has gained a lot of popularity and affected businesses of all sizes around the globe. 

Wondering how? 

• Businesses often make the mistake of overlooking this process
  
  
• In layman's terms, turnaround time is the period taken by a company to revert to their customers from the start of the process till the end of the process till the customer reverts - the complete process
  
  
• Let us understand this better with an example - You are a destination management company or a tour operator receiving an inquiry for one of your tours and your company takes 3 days to get back to them by this time they will lose interest because of your high turnaround time
  
  
• A high turnaround time is experienced by businesses from the customer's perspective if you deliver brochures to your clients and they take a long time to respond
  
  
• Turnaround times are reciprocal
  
  
• Customers that respond quickly will be more involved with your business as compared to those of other companies with slower turnaround times, and this will result in a quicker turnaround time for your customers. Both sides will have a short turnaround overall.

This is what turnaround time means in a gist.

Why is customer experience important?

• Customer experience is one of the key aspects of having a long-lasting customer base
  
  
• In today's world, there are many companies providing the same service as you, the competition is much cut-throat
  
  
• To sustain any business long-term, having loyal customers is essential
  
  
• Your audience has access to the internet and expects businesses to reply to their questions quickly and with agility
  
  
• Customers also need high-quality interaction or they switch to another company's product in response to unsatisfactory service
  
  
• In order to engage potential new clients who are considering using your services, businesses must also act more quickly
  
  
• A faster turnaround time will help your business in providing a good customer experience
  
  
• Fast turnaround results in lower labour costs because of the use of technology
  
  
• You should aim to reduce turnaround times if you can do so without sacrificing quality.

Advantages of faster turnaround time!

There are numerous benefits of having a low turnaround time few of which are -

• Builds customer relationship 
  
  
• Increases brand loyalty 
  
  
• Builds trust and connection
  
  
• Fasten up your processes 
  
  
• Increases effectiveness of the employees 
  
  
• Automating follow-ups saves time 
  
  
• Lower turnaround helps with conversions 
  
  
• Real-time engagement 

You can achieve the majority of these things by using travel software.

What are the benefits of travel ERP software?

Often viewed as a technology solution because of its number of benefits, the software has proven to help businesses in automating some of the reliable and important processes that you would have done otherwise manually. 

• Doing processes manually is time-consuming and can result in a manual error. With software, you can decrease the chances of manual error and automate your processes easily resulting in a faster turnaround time
  
  
• It will not only reduce your total turnaround but also save time - time that you can use in focusing on more important things
  
  
• Whether this enablement happens at a large-scale destination management company that operates at scale or a small travel agent looking for a particular solution to address a specific need, travel technology has answers to it
  
  
• Relying on software will help you see how you can reduce your turnaround time significantly.

Let us tell you about ETOS! A travel technology provider in the digital economy to enable tour operators! We've been providing travel technology to businesses of all sizes in over 30 countries for over a decade!

We enable companies to gather, collect, and manage data systematically and quickly access it from anywhere in the world.

With ETOS travel software - A holistic travel technology approach for your business, the follow-ups are automated, information is organized + centralised, and you have a detailed view of whatever you and your team are working on or are supposed to work.

Stop thinking and just Book a FREE DEMO to know more!

You can also connect with the ETOS team at [email protected] or +919820140434.