Support
Sign in
People are the key input in a service industry like travel and play a major role in the key departments in the production functions of the service organizations.
Most mid-sized or large destination management or tour operator companies are divided into four major functions - sales and marketing, reservations, operations and accounts.
People management thus contributes to enhancing the abilities of the staff and converting them into output such as customer satisfaction and good quality services.
How does ETOS DMC24 help better team engagement and transparency across departments?
Some key functions of ETOS DMC24 will enable tour operators to improve staff efficiency and give transparency in providing better inputs to outputs.
- Setting up teams for all the major departments of operations
- Creating team hierarchy by creating reporting managers
- Setting up processes-driven dynamic workflows and approval processes
- Tracking all their functions and providing a quantifiable reporting tool and better work ethics
- Team alerts at core functional areas of attention
- Task tracking and completion status
The team management module in the software plays a key element that can transform tour operators to turn the abilities and skills of staff into the desired output and in turn translate that into a good quality service to their guests.
