Hajj and Umrah tours are two famous terms known to everyone in the travel industry. A pilgrim destination that attracts millions of tourists every year to perform Hajj & Umrah from around the world.

It's said that every Muslim should do Hajj at least once in their lifetime. The rising demand for Hajj & Umrah tours has led to an increase in its tours. Now various travel companies offer Hajj and Umrah bookings every year and customise packages bringing together believers from all origins for a religious celebration. 

• Muslims make the annual pilgrimage to Mecca known as the Hajj, at least once in their lifetime.
  
  
• It is one of Islam's five pillars. Hence, attracting a lot of tourists.
  
  
• The Hajj pilgrimage begins on the eighth day of Dhul Hijjah, the last month of the Islamic calendar, which is when it takes place.
  
  
• Unlike Hajj, Umrah can be performed at any time during the Islamic calendar.
  
  
• It has influenced the travel industry to such a great extent that there are travel companies/ tour operators who dedicatedly do only Hajj & Umrah bookings & reservations.
  
  
• Mecca during this time is filled with Islamic tourists waiting to perform this holy ritual.
  
  
• Since there is a proper process and system that one has to follow to visit Mecca during these times, millions of bookings are done through Hajj & Umrah tour operators who offer different packages to every traveller.
  
  
• To handle each and every booking efficiently and reduce the turnaround time, the integration of travel software is essential.

Let us see how Hajj and Umrah tour operators play a significant role! 

• Whenever it comes to a destination or any pilgrim celebration, tour operators, travel agents, destination management companies, etc play a significant role
  
  
• They not only contribute to the economic growth of the country but also give travellers a unique experience of the place and its festivities 
  
  
• They plan customised tours for travellers to provide them with a holistic travel experience tailored to their needs
  
  
• Hajj and Umrah tour operators continuously take bookings, look after transport, manage their various suppliers, etc
  
  
• They play an important role in boosting tourism and promoting a destination or pilgrim in a way that entices the audience to travel 
  
  
• Depending on the type of package, a tour operator looks after every requirement
  
  
• They are in charge of all the processes and managing the MOFA number of participants 

The job of a tour operator is not easy. They have to do thousands of endless tasks manually, leaving no room to focus on other important things. 

There are so many things involved while managing a full-fledged business. 

What are the challenges faced by Hajj and Umrah Tour operators? 

Imagine you are a Hajj and Umrah tour operator getting hundreds of inquiries a day, you are unable to revert in time & there are so many inquiries getting lost. It is causing you potential business & it doesn't feel great, right?

Since customers are the centre of every business, tour operators should pay attention to their needs. Not giving the right amount of attention may divert them to another tour operator and how to avoid this is another challenge they need to tackle. 

Some of the challenges are - 

• Manually maintaining spreadsheets, doing bookings, making quotations 
  
  

• Sometimes bookings get complicated which can lead to mix-ups. For example - A family of 6 people have made a booking and all of them have different requirements. It can be a tedious process & if one thing is out of line, you can end up risking future bookings 
  
  
• Since tour operators talk to several people every day, it gets challenging for them to remember everyone and find their data in the bundle of spreadsheets present with them
  
  
• Maintaining data systematically is very important and one of the most common challenges faced by tour operators 
  
  
• Creating unlimited quotes and itineraries along with different packages for clients
  
  
• Humans are prone to making errors & when it comes to calculating finances, you as a tour operator have to handle multiple markups and generate invoices

Doing all these tasks manually is time-consuming, can lead to errors, mix up different processes, increase turnaround time, etc. 

These are things no tour operator would ever want, so a tour operator needs travel software to power through all these challenges. 

And not just any, but only the BEST TRAVEL SOFTWARE! A state-of-the-art technology to help Hajj and Umrah tour operators with their daily and complex operations! 


Do you know that with the help of the Umrah360 Series, you can reduce 40% of your operational time? AMAZING right!!! 

Isn't that a lot of time saved by using a travel ERP?

With the help of the UMRAH360 Series, tour operators can also reduce manual work by 50% and automate a lot of processes! 

It's the best solution for Umrah and Hajj Tour Operators! “Driving Umrah Operations through 360 – degree technology”.

Now let's deep dive into a world of technology and success! 

How can Umrah360 travel software simplify processes and help Umrah & Hajj tour operators in their daily operations?

• From the start of every process & till it ends, your entire business can be managed easily with the help of this software from anywhere in the world  
  
  
• With Umrah360, Umrah & Hajj tour operators can easily manage departures, passengers, operations, multiple set-ups, and many more things under one window
  
  

• It centralises leads from different sources, so you never miss a lead and cater to each one of them
   
• Set up commissions for agents per product and manages them easily
  
  
• Manages selling price and discounts for every departure along with markups for agents  
  
  
• Successfully integrates with B2B & B2C Portals 
  
  
• It comes with an integrated CRM so that you can maintain better customer relationships, automate follow-ups, and do detailed customer profiling
  
  
• As a Hajj and Umrah tour operator, you don't have to go through hundreds of books or sheets to find out when your customer booked or their history
  
  
• You can do all of this just by one single click with the UMRAH360 software
   
• Better departure and passenger management 
  
  
• It allows you to create multiple departures and products
  
  
• It is not only easy to use but also effective, cost-cutting, and efficient 
  
  
• A full-fledged Hajj and Umrah solution
  
  
• Manages Hajj, Umrah & Ziyarat scheduled tours all from one system with unlimited pilgrim booking provision 
  
  
• Manage inquiries easily and can have safe and secure customer databases maintained more efficiently
  
  
• It allows tour operators to create product brochures with multiple departures and to generate quotations and bookings under one window
  
  
• With the help of the system, you can manage the rooming list, MOFA, shifting & non-shifting process, etc 
  
  
• It has proper tracking for accounting in the system.

These are not even half of the things that ETOS Umrah360 can do to help Hajj & Umrah tour operators! It will ease your challenges, uplift your business, and help you at every step. 

Every challenge has a solution, and the answer to all your challenges is UMRAH360 with its 50+ UNIQUE FEATURES! 

After an amazing response at the IHUE Hyderabad 2022, we are delighted to share with you that we are offering our Umrah360 Series product at a special price!

Get in touch with our experts NOW or Book a FREE Demo TODAY to avail a special discount!