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CRM

Tour operators and travel agents can use the ETOS CRM module to centralise their customer and supplier databases. It helps increase visibility in interaction, understand potential customers better, track daily performance, and increase sales and customer service.

Learn how to use this module

Manage End-to-end customer experience

To have better control over customer behaviour and record-keeping ETOS has carefully designed an integrated CRM that suits all types of tourism companies.

B2C Customer Database

B2C Customer Database

B2B Customer Database

B2B Customer Database

Supplier Database

Supplier Database

Customer and Supplier Profiling

Customer and Supplier Profiling

Lead Integrator from Website

Lead Integrator from Website

Analytics and Comparisons

Analytics and Comparisons

Customer Feedback Management

Customer Feedback Management

Automated Greeting and Alert Emails

Automated Greeting and Alert Emails

Mass Mailing Solution (Optional)

Mass Mailing Solution (Optional)

Why is CRM Important?

Collecting and collating customer information in a structured form helps companies to manage a streamlined approach to their existing, new, and lost customers. With the ETOS CRM module, you can facilitate the storage of customer profiles by organizing and managing all information in a centralized manner.


  • Detailed analytics capabilities to contextualize data
  • Centralised lead hub from various points of sales of your company
  • Integration with external mailing solutions
  • Year on Year comparison of customers growth and sales
  • Improves customer segmentation by markets and nationality
  • Automated and real-time reports
Why is CRM Important?

What are the key benefits of having an integrated CRM?


  • Centralises your customer and supplier database
  • Segregate your B2B and B2C customers
  • Tracks leads and conversion of customers centrally
  • Allows viewing customer profiles with detailed analysis
  • Analyses feedback from the customers
  • Export options to PDF and Excel
What are the key benefits of having an integrated CRM?

How integrated CRM will help your travel business?


  • Workflow management with approval processes
  • Supplier and Customer database uploader (excel)
  • Better visibility of the collected database
  • Improves customer satisfaction with intuitive purchase preferences
  • Sending birthday and anniversary emails
  • Sending visa and passport expiry emails
How integrated CRM will help your travel business?
Top travel technology For Tour Operator | Etos Global
Supplier Contracting

Centralised contracting for major travel services such as hotel, transport, sightseeing, and more.
Top travel technology For Tour Operator | Etos Global
Sales Lead Management

Manages leads, funnels, and conversions for multiple travel services on a real-time basis.
Top travel technology For Tour Operator | Etos Global
Quote Builder and itineraries

Build system quotes for travel services and packages (FIT and Groups).
Top travel technology For Tour Operator | Etos Global
Booking Manager

Create bookings of converted quotes along with amendments and cancellations.
Top travel technology For Tour Operator | Etos Global
Reservations Manager

Manage all your supplier service reservations with last-minute negotiations.
Top travel technology For Tour Operator | Etos Global
Transport Manager

Exclusive for destination management companies to manage daily transfers and transportation.
Top travel technology For Tour Operator | Etos Global
Operational Finance

Manage your operational finance accounts receivables and payables management, profit/loss, and more.
Top travel technology For Tour Operator | Etos Global
Reports and Analytics

Real-time reports, analytics, and trends with graphical representation.

FAQ’s

Top Questions
Can I upload our customer and supplier database via excel / CSV file?
Yes, ETOS allows you to upload customer and supplier database in CSV and Excel format. We offer pre-filled templates that you can download from the system, fill in your information, and re-upload. Note: Only basic data can be uploaded to the system.
What details do you show in the customer profile?
ETOS allows you to evaluate real-time customer data from your customer database, co-traveler database, passport expiration and reminder service, past booking history, etc.
Can I integrate 3rd party mailing solution for my promotions?
Yes, you can use third-party mailing systems for mass email campaigns/promotions, but keep in mind that most third-party email solution providers operate on a subscription basis, and you must enter into a direct contract with them.
How secured is our customer database?
Your customer database is as safe as it gets: all of our databases are encrypted, we provide user access privileges within your firm, and we employ 128-bit encryption to implement your system.
Do you have an extranet module for hoteliers where they can update rates, offers, and allotments?
No, we do not have such a feature; however, if necessary, it can be customised or tailor-made to your specifications.